FAQ

1.Are you guys real?

Let's check. Yes. We are actual flesh and blood people, a true father-son team. Just look at our picture: could we ever find models that good looking to stand in for us?

2.Do you have a physical store?

We only operate online so we can be everywhere that you are. We may change our minds in the future or run some pop-up shops, so we will let you know about any developments on the brick and mortar front.

3.How do I get a hold of you?

The best way is to email us at service support@fasoar.com. We'll do our best answer your questions and help you.

4.Where are your offices located?

Our office is in 4785 Parkwest dr., San Jose, CA 95130, the United States. We operate out of a historic house that long ago was turned into office space.

 

ALL ABOUT THE SOCKS

1.Where do you get your socks?

They come from all over. We are scouring the world for the coolest socks that we can offer you and we are always adding new socks. Some come from big sock producers, others from small ventures run by artisans. Check the product
description and we tell you where that item was made.

2.Do You Make Your Own Socks?

We design and have manufactured for us the Waterproof Socks.

 

Privacy and Security

1.Is your website secure?

Security is important to you and to us. We operate a secure site (notice the https:// in front of our url.) All of your transactions are fully encrypted. We back up all our files and we do not share any data with outside sources.

2.Can you tell me how you protect my privacy?

Your privacy is important to us and we do all we can to earn your trust. We carefully guard any information you give us and never share, sell or rent out any personal data. You can read our full privacy policy here.

 

 

ORDERING

1.What type of payment methods do you accept?

We accept the major credit cards: Visa, Mastercard, American Express and Discover. We also accept PayPal.

2.Do you offer discounts for bulk purchases?

We do not have a formal bulk purchase program, but if you email us at service 邮箱 and tell us what you want, we will work something out that will make you happy.

3.Do you offer discounts?

Yes, we provide discounts and we generally like to make them a surprise.

There are other ways you might receive a discount. You might find a discount card when you receive your order. You might get a discount from our Facebook page. We will include discounts in our email newsletter. We take care of
our customers so keep your eyes out for discount opportunities coming your way.

4.Do you sell socks at wholesale?

We are doing our best to build our retail business and do not want to take our eye off the ball to sell socks via wholesale. Maybe once we design our own socks, we will change our minds. If you are interested in making a bulk
purchase, we can work with you on a discount. Send us an email at service 邮箱, tell us what you want and we will work with you on a bulk purchase discount.

5.Can I order custom socks?

Sorry, we don't have customized service yet.

 

SHIPPING

You may want to visit our page that explains our shipping and handling.

1.Where do you ship?

We ship throughout the U.S. and over three dozen countries. Check our shipping page to see the list of countries where we ship.

2.How long does it take to process my order?

We want you to receive your socks right away. If we receive your order before 3 p.m. (Eastern Time), your order will go out that day. If it arrives after 3 p.m., your order will go out the next day. Orders received over the weekend ship
on Monday. There may be some exceptions, but they would be described on the product page for the socks you ordered.

3.Do you offer free shipping?

Yes.

4.What if I do not qualify for free shipping?

We will charge you the actual postage rate.

5.How long does the package take to get to me?

Generally, it will take from one to three days. You can see a map of shipping times by clicking here.

6.Do you provide express delivery?

If you want it shipped faster, we will make that happen, but you have to pay for it. We keep that simple too:

Priority Mail (one to three days): USD 8
Priority Mail Express is the fastest mail service offered by the Postal Service. It provides guaranteed 2-Day expedited service by 3 p.m. for any mailable matter and includes CNY 708.29 of insurance coverage. Priority Mail Express
delivery is offered 365 days a year in many locations.

 

 

RETURNS AND EXCHANGES

1.What is your policy on returns and exchanges?

We want you to love our socks and to make you happy. You can return your purchase no questions asked in the first 30 days and we will give you a refund. Past 30 days, we will exchange your purchase. You can read our full refunds
and exchange policy here.

2.My socks showed up damaged when I received them. Can I get a refund or exchange?

First, we apologize if our socks arrived damaged. We want you to love our socks and who can love damaged socks? Send them back and we will arrange a refund or exchange, whichever you prefer. If you have questions, send an
email to support@fasoar.com.

3.Where do I send my return or exchange socks?

Send them to our offices at 4785 Parkwest dr., San Jose, CA 95130, the United States.